How long does it take for a light fixture to arrive?
It depends on the light. If it is in stock in North America, the lead time is generally 2-4 weeks, and 8-10 weeks if it is coming from Europe. Air freight may be available, but is quoted on a case by case basis, and only after the order is confirmed. Contact your sales rep for a quote.
What is your warranty on light fixtures?
We guarantee the light fixture for one year, used in the installation it was meant for. We do not guarantee the installation itself.
Do you guarantee installation?
We do not guarantee installation. We do have a list of recommended electricians you may contact for installing your Eurolite fixture.
Can I return this light? I know we ordered it in…
In general, we accept exchanges and returns on fixtures that have been purchased at regular price but NOT installed. However, when we special order a fixture that is not in stock, or if it is crystal, there is a restocking fee of 25% to 100%, which reflects the supplier’s own fees.
Can I return this light? I got it on sale!
So sorry, sale and clearance items are final sale.
I received a quote from you 6 months ago and now I’m finally ready to order. I can use that quote right?
Quotes are good for 30 days from creation. Contact your sales rep to get an updated quote and to confirm the fixture is still available.
I’m working with a designer but I’d like to see these lights in person- can I just come down to your showroom?
No problem. Mention your designer’s name when you come down to see the lighting; or make an appointment to see the sales rep before you come down to ensure someone is there to serve you.
Our showroom hours are:
For public holidays please call ahead to ensure the showroom is open.
I’m on the other side of the country/ outside of the country/tiny village (i.e not in the GTA) – can I still buy from you?
Of course! We have agents coast to coast in Canada, and have worked globally over the last 25 years. Just contact your sales rep or email us at firstname.lastname@example.org with a description of what you need and your details and someone will contact you.
Do you work only on projects? Basically – I need 2 potlights/bathroom fixtures. Help me?
Sure! We have a wide selection of light fixtures, almost anything you will need to light your space. Contact your sales rep or contact us at email@example.com with a description of what you need and your details and someone will contact you.
I can’t make it to your showroom. Ship it to me please?
No problem. For Canada, just include the shipping address along with site contact (name and phone number) and we can arrange freight at cost to you.
Why do you have a restocking fee?
The restocking fee is a direct reflection of what suppliers charge us. It covers the fees involved in processing, shipping and storing goods.